Privacy

Introduction

Ffbet collects and processes personal data in connection with its online gaming services. This Privacy Policy explains what data we collect, how we use it, with whom we share it, the purposes of that processing, and the rights you have in relation to your personal data.

Data Controller and DPO

Ffbet acts as the data controller for the personal data processed in connection with the Services. If you have questions or wish to exercise your rights, contact our privacy team at [email protected]. For data protection matters, you may also contact our data protection officer at [email protected].

What Personal Data We Collect

  • Identity and Contact Data: name, date of birth, email address, postal address, phone number, and username.
  • Account Information: login details, account preferences, security settings, and activity history within the Services.
  • Identification and AML Data: government-issued ID, proof of address, and other information necessary to verify age and identity in accordance with applicable law.
  • Payment and Transaction Data: payment methods, transaction history, and, where applicable, the last four digits of payment cards; we do not retain full card data beyond what is necessary for processing payments.
  • Usage and Device Data: information about how you use the Services, including pages visited, time stamps, device identifiers, IP address, browser type, and operating system.
  • Marketing and Communications Data: preferences regarding receiving marketing communications and how you respond to them.
  • Other Data Provided by You: communications with customer support, surveys, or feedback submissions.

How We Use Personal Data

  • To provide the Services: create and manage your account, process bets or wagers, settle transactions, and provide customer support.
  • To meet legal and regulatory obligations: perform identity verification, AML checks, age verification, and other compliance activities as required by regulators and licensing conditions.
  • To maintain security and integrity: monitor for fraud, prevent cheating and abuse, and enforce terms and conditions.
  • To improve the Services: analyze usage, maintain performance, and develop features.
  • To communicate with you: respond to inquiries, inform about important updates, and, with your consent where required, send marketing communications.

Legal Basis for Processing

We rely on the following grounds for processing your Personal Data: performance of a contract; compliance with legal obligations; legitimate interests including security, fraud prevention, and improvement of the Services; and, where applicable, consent for marketing communications. When you withdraw consent, processing based on consent will cease.

Sharing Your Personal Data

  • Service Providers and Partners: hosting, payment processing, game providers, IT security, analytics, and professional services.
  • Regulatory and Legal Process: to comply with laws, respond to government requests, or enforce our terms.
  • Business Transfers: in the event of a merger, acquisition, or sale of assets, Personal Data may be transferred as part of the transaction, with ongoing protection.
  • With Your Consent: for purposes disclosed at the time of collection or as you authorize.

International Data Transfers

Where personal data is transferred outside the country of residence, we use appropriate safeguards, including data protection clauses and, where applicable, reliance on adequacy determinations. You may contact us for details on the mechanism used for specific transfers.

Data Retention

We retain Personal Data for as long as necessary to fulfill the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. In general, data will be retained for the duration of your active account and for a period afterwards required by applicable law and regulatory obligations, after which it will be securely deleted or anonymized.

Security

We implement industry-standard security measures to protect Personal Data. Data in transit is protected using TLS with at least TLS 1.2 and 256-bit encryption where applicable. Access to Personal Data is restricted to personnel with a legitimate need, and we conduct periodic assessments of our security controls.

Cookies

We use cookies to operate the site and improve user experience. We classify cookies as Essential, Functional, Performance, and Marketing. You can configure your browser to manage cookies and opt out of certain categories. Details are provided in our cookie policy and within the site’s privacy settings.

Your Rights

  • Right of access: you may request a copy of the Personal Data we hold about you.
  • Right to rectification: you may request correction of inaccurate data.
  • Right to erasure: you may request deletion of Personal Data in certain circumstances.
  • Right to restriction of processing: you may request restriction in specific situations.
  • Right to data portability: you may request transfer of your data to another controller where applicable.
  • Right to objection: you may object to processing based on legitimate interests or direct marketing.
  • Right to withdraw consent: where processing is based on consent, you may withdraw at any time.

Exercising rights: to exercise any of these rights, contact [email protected]. We will respond within one month; identity verification may be required. If requests are unusually complex, we will inform you and provide an estimated timeline and may charge a reasonable administrative fee in line with applicable laws.

Complaints

You have the right to file a complaint with the competent data protection authority in your jurisdiction if you believe your privacy rights have been violated. We encourage you to contact us first at [email protected] to seek resolution where possible.

Children

Our Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Data from minors. If we become aware that a minor has provided Personal Data, we will take steps to remove it and, where applicable, restrict access.

Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by updating the policy on our site and, where required by law, obtain consent or provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we process your Personal Data, contact us at [email protected].